Concierge/Valet in Limerick, Ireland

Duties And Responsibilities

• Welcome customers upon entrance and confirm reservations
• Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements
• Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel
• Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
• Arrange events, excursions, transportation etc. upon request from hotel residents
• Arrange for Car valet and guest car parking
• Answer the phone and make reservations, take and distribute messages or mail and redirect calls
• Respond to complaints and find the appropriate solution
• To assist in keeping the hotel reception area clean and tidy at all times.
• To ensure that all reservations and cancellations are processed efficiently.
• To keep up to date with room prices and special offers to provide accurate information to guests.
• To report any maintenance, breakage or cleanliness problems to the relevant manager.
• To administer the general petty cash system and float in an accurate manner.
• To undertake all training as required, adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.
• To undertake any other ad-hoc duties relevant to the post as and when required.

Skills Requirement

• Proven experience as concierge; experience in customer service or relevant role is an advantage
• Full driving Licence
• A friendly and welcoming approach
• Ability in multitasking and time-management
• Aptitude in resolving issues with a customer-focused orientation
• High standards of dress and presentation
• Ability to remain calm during difficult situations or in a very busy environment
• The ability to work unsupervised and on own initiative
• Excellent interpersonal skills, including a pleasant telephone manner
• Good administrative skills and the ability to use email and booking systems
• Good team working skills.

Benefits For Our Team

We make a promise to provide for your security, well being and development.We want you to learn our culture, heritage and our story. The Savoy Collection provides the team member with benefits that will make your time with us as comfortable , focused and as rewarding as possible.

• Employee Wellness Program
• Complimentary meals on duty as well as all the teas and coffees you need.
• On going in house training to your personal development and career development
• Large range of Learning and development across all levels and departments
• Bike to work scheme
• Employee recognition awards and benefits
• Christmas parties and get together activities
• Uniforms and dry cleaning service
• Competitive salary
• Discounted accommodation rates
• Employee discount across the Outlets
• Discounted rates with many local businesses/services